FAQs
Shipping & Delivery
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Please email us at help@stojo.co with your order number & requested changes. We fulfill our orders super quickly, but will do our best to make these happen!
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All of our orders are hand-picked, packed, and shipped with love from our warehouse in Wisconsin. If you’re curious about transit times & shipping costs for your order, we recommend proceeding to checkout from your cart. You’ll be able to see all of our shipping methods, costs, and estimated transit times before you enter your payment details.
For more information, please see our Shipping & Returns Policy here.
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Once your order is placed, we’ll ship it within 1-2 business days. And once your special package has shipped, you’ll receive a shipping confirmation email with your tracking number!
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We hope you love your Stojo just as much as we do, but are sorry if it didn’t work out. If for some reason you’re not satisfied with the Stojo you purchased from stojo.co, please see our Shipping & Return Policy here. (Please note: this return policy only applies to purchases made on our site (https://stojo.co/).
If you purchased your Stojo from another online site, retail store, or 3rd party reseller and want to proceed with a return, please contact them directly.
Materials & Sustainability
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Stojos are made of LFGB certified platinum food grade silicone & FDA grade polypropylene, or #5 recyclable plastic. (Oh, and love. Duh.)
We believe our customers deserve the safest and highest quality materials, and transparency into our production standards.
Note: LFGB is the German food safety standard, which has safer and higher standards than the US’ FDA standards. Our cups are free of BPA's, BPS's, phthalates, lead, and adhesives. -
All Stojos are manufactured responsibly in China. Our manufacturing operations meet acceptable standards for quality, safety, fair labor, ethical business practices, and environmental responsibility.
In addition, we’re proud to hold strong relationships with our partners which have passed strict quality assurance standard upheld by Starbucks. Our manufacturing and sourcing partners maintain certifications for Quality Management System (ISO 9001) and Environmental Management System (ISO 14001) standards. -
While we don’t offer a warranty, we offer a 90-day money-back guarantee on all of our products, and are always here to help. Give us a shout at help@stojo.co with any questions. We want you to love and use your Stojo products for many years to come!
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Our products are designed for daily use over many years. To keep your Stojo in tip top condition and prolong its lifespan, we recommend rinsing your cup after each use (before collapsing) and washing it regularly. Here are our care instructions for keeping your Stojos fresh.
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The heat sleeve, lid, and collar are all made of #5 recyclable plastic. The silicone cup, tab, and straw, however, would need to be recycled through a local municipal recycling program, like ECO USA. We recommend reaching out to your community to find out the best way to recycle these.
We're also working on building out a recycling program for our silicone components, and hope to offer more solutions down the road. Just let us know if you have any questions (or recommendations from your area!)—we'd love to hear from you.
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Flip your Stojo upside down! All legit Stojos have our Stojo logo on the bottom, as well as our patent number. Feel free to reach out to us at help@stojo.co to flag a counterfeit item. We appreciate you looking out for our small business!
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That depends… how many drinks, snacks, or meals did you have in your Stojo today? Multiply that number by 365 and you’re already making a difference. Go you!
How to Stojo
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We’re firm believers that living sustainably should be fun. But we also want to make sure you can use your sustainable sidekicks.Click the links below to get the full download on how to use your Stojo product.
If you have any other questions on how to use your Stojo products, feel free to email us at help@stojo.co.
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To expand your bowl:
1) Open up the clasps to let your Stojo breathe. (Ahh... that’s better.)
2) Use the tab to remove the lid.
3) Pop open your bowl, and fill it up with your favorite foods.
4) To seal your bowl, place the lid back on, and lock those clasps.
To collapse your bowl:
1) When you’re done with your meal, place the lid back on but leave the clasps open. (Pro tip: we’ve found it’s best to collapse with the lid on, to avoid splashes and spills.)
2) Push the bowl down, and it’ll collapse into a frisbee!
3) Lastly, remember to lock those clasps to seal your bowl. Throw it in your bag, and you’re on your way!
More of a visual person? Us too! Check out this handy dandy video so you can become a Stojo Bowl MVP.
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To expand your Stojo: open the tab, remove the heat sleeve, grab the bottom of the cup to expand, place the heat sleeve over the cup, fill with your favorite drink, screw on your lid, and enjoy!
To collapse your Stojo: open the tab, remove the heat sleeve, push cup down to collapse, tuck in the heat sleeve, close your tab, and stow your cup in your pocket, bag, or cabinet!
More of a visual person? Us too! Check out this handy dandy video so you can become a pro at Stojo-ing.
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To expand your Stojo bottle: unscrew the cap, hold by the tabs on either side of the collar, and pull the bottle up. (We don’t recommend pulling by the cap, as the band can come off.) Fill and enjoy!
To collapse your Stojo bottle: unscrew the cap and collapse the bottle down into itself. (Pro tip: hold the bottle between both hands, and press down on the ridges with your fingers.) Screw the cap back on and stow away, or hook the cap band to your bag.
More of a visual person? Check out this handy video to become a Stojo bottle pro.
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- The Dishwasher: All Stojo products are dishwasher safe, and we recommend placing them on the top rack. You can also disassemble all of the parts for a super thorough clean. (Fun fact: Stojos are like a puzzle and can be taken apart and put together again.)
- By Hand: Use dish soap and water to handwash your Stojos. Make sure to let everything dry thoroughly. For a super deep clean, you can make a paste using white vinegar and baking soda. Apply the paste to the inside of your cup or bottle, and add boiling water to soak overnight. In the morning, rinse thoroughly with fresh water and you’re ready to go!
- With Boiling Water: Disassemble all of the parts and place only the silicone components in a pot of boiling water. (The recyclable plastic lids, collars, and heat sleeves may warp in temperatures above boiling point.) Allow to cool naturally before using.
- The Dishwasher: All Stojo products are dishwasher safe, and we recommend placing them on the top rack. You can also disassemble all of the parts for a super thorough clean. (Fun fact: Stojos are like a puzzle and can be taken apart and put together again.)
Food Storage Questions
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Yes, yes, & yes! Stojos are temperature-safe, and can be used in all of the above. Fun fact: the tabs on our bowls feature microwave vents. Just make sure the tabs are open (not sealed) if you microwave your bowl with the lid on.
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Sure! Just make sure your bowl is fully sealed and sitting upright, and use your best judgement! It’s totally fine to put the bowl in your bag if it’s filled with salads or pasta.
But don’t be soupid—maybe don’t put a fully loaded bowl filled with tomato or chicken noodle soup in your bag with your laptop? (Your future self will thank you.)
Note: Our bowl is designed to be spill-proof, but not built to be a carrying case for steaming hot beverages. While the Stojo Bowl is spill-proof, we can’t guarantee that the other heavy or sharp items in your bag won’t squish your bowl and cause it to explode.
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We recommend rinsing your Stojo Bowl before the first use, and washing regularly to keep it in tip top condition.
To clean: remove the lid and pop open your bowl. You can wash your bowl by hand with warm water and mild soap, or place it on the top rack of your dishwasher.
For a deeper clean between the bowl and the plastic neck ring, squeeze the bowl into a “C” shape to separate it from the ring.
To assemble the bowl and ring back together, look for the arrows on the inside of the ring. They should be pointing up ⬆️ Place the ring under the bowl, and push up. They should snap right back into place!
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No worries—your bowl isn’t broken! Our products are designed to be taken apart and put together again (like a puzzle!) for a super squeaky clean.
The ring. To assemble the bowl and ring back together, look for the arrows on the inside of the ring. They should be pointing up ⬆️ Place the ring under the bowl, and push up. They should snap right back into place!
The clasps. The clasps are designed to stay attached to the lid 90% of the time, but if you want to remove them for a really deep clean, you can pop them off. When you’re done cleaning, snap them back into place. Easy as pie!
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Once your Stojo Bowl is thoroughly dried, the ring is properly assembled, and the clasps are closed, it should be leak-proof. If it’s still leaking, feel free to send an email to us at help@stojo.co with some photos / videos. We’d be happy to help troubleshoot!
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We do find that with use over time, some darker foods can stain the food-grade silicone. To help with discoloration, we recommend soaking your Stojo Bowl in a mix of water and 3% hydrogen peroxide, and letting it sit for 24-48 hours. This should do the trick!
Because we’re really into cleaning, we made you a guide on how to keep your Stojos fresh & clean. Check out more cleaning tips on our blog here.
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Basically, anything that fits. Some of our favorite foods are salads, veggies & rice, and mac n cheese. Go nuts!
Fun fact: you can fit 6 hard boiled eggs, 2 medium-sized avocados, or 100 cheese balls in a Stojo Bowl. (We checked. You’re welcome.)
Cup Questions
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At this time, only the 16 oz Cup, 24 oz Cup, and Jr. Cup come with a straw.
The 12 oz Cup does NOT come with a straw, but you can always purchase one here! -
We recommend rinsing your Stojo before the first use, and washing regularly to keep it in tip top condition. To clean, remove the heat sleeve, expand the cup, and unscrew the lid. You can wash your Stojo by hand with warm water and mild soap, or place it on the top rack of your dishwasher.
For a deeper clean between the cup and collar, squeeze the silicone cup into a “C” shape to separate it from the collar.
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Squeeze the silicone cup into a “C” shape to fit it into the collar, and make sure the edge of the cup lines up evenly above the collar. Then, screw on the lid and slip on the heat sleeve.
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Basically, anything that fits. Some of our favorite beverages are coffee, smoothies, and tea, but our cups have also been used for fruit, soup, chips, and more. Go nuts!
Fun fact: you can fit 5 hard boiled eggs in the 16 oz Cup. (We checked. You’re welcome.)
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Once your cup is thoroughly dried after washing, and the lid and mouth tab are properly closed, it should be leak-proof. If it’s still leaking, we recommend reviewing our video on how to take apart & reassemble your Stojo Cup to make sure your cup is assembled correctly.
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Have you checked out our video on how to take apart & reassemble your Stojo Cup? That should do the trick. Our products are designed to fit together like a puzzle, so it’s likely you haven’t broken it at all.
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We do find that with use over time, some darker liquids like coffee can stain the food-grade silicone. To help with discoloration, we recommend soaking your Stojo in a mix of water and 3% hydrogen peroxide, and letting it sit for 24-48 hours. This should do the trick!
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While our cups are leak-proof, we can’t guarantee that the other items in your bag won’t squish your cup and cause it to explode. So, we recommend against this.
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The silicone cup of the Stojo is microwave-safe, but we strongly suggest removing all plastic components (lid, collar, and heat sleeve) before microwaving.
Bottle Questions
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We recommend holding your bottle at the top where the tabs are, or at the base.
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To clean, wash your Stojo bottle by hand with warm water and mild soap, or place it on the top rack of your dishwasher. To keep your Stojo bottle in tip top condition, we recommend rinsing it before the first use, and washing regularly.
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Not to worry—it happens sometimes. Simply stretch the band over the collar of the bottle, right into the ridge above the tabs, and it will snap back into place. You’re good to Stojo!
Stojo Jr. Questions
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Our newest collection of collapsible reusables, designed for kids 6 and up!
The collection includes our 8 oz Jr. Cup with straw, 14 oz Jr. Bottle, and 24 oz Jr. Box, in 6 vibrant colors! These sustainable superheroes are even more fun with less. -
The same quality materials you know and love from the rest of our Stojo products. The soft, squishy, and collapsible material is LFGB certified platinum food grade silicone. The hard and durable material is FDA grade polypropylene, or #5 recyclable plastic.
Oh, and love. Duh. We believe our customers deserve the best quality materials, and transparency into our production standards.
Note: LFGB is the German food safety standard, which has safer and higher standards than the US’ FDA standards. Our cups are free of BPAs, BPSs, phthalates, lead, and adhesives.
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Our Stojo Jr. collection (and the rest of our product line) has gone through rigorous food safety standard testing, and small parts testing. (Which is why we recommend this collection for kids 6+.)
All Stojo products are microwave, freezer, and dishwasher safe.
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The Stojo Jr. collection was designed with children in mind. These products are made for little-r hands, and the collection is recommended for kids 6+.
- The 8 oz Jr. Cup comes with a straw!
- The 14 oz Jr. Bottle is smaller & shorter than our standard 20oz Bottles.
- And the 24 oz Jr. Box comes in a variety of colors, giving you even options for lunchtime, meals, and snacks on-the-go.
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Because of the removable parts, the Stojo Jr. collection is safe to use for kids 6 and up.
Little ones under 6 years old love Stojos, however, we wanted to make an *extra* note of caution that this collection was designed specifically for use by children 6 and up. If you’re comfortable with your little ones under 6 using our products, we strongly recommend adult supervision while your minis are using them. (Some of the removable parts can be choking hazards.)
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See our answer to the question above! 🙃
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Glad you asked!
- 8 oz Jr. Cup: the silicone tab and reusable straw.
- 14 oz Jr. Bottle: no small parts here!
- 24 oz Jr. Box: the plastic clasps on the lid of the Box & the silicone stoppers under the plastic clasps.
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While this collection was designed for kids and is slightly smaller, it’s also perfectly wonderful for those that are young at heart, and like more pops of color in their reusable collection. We say go for it. Live your best life!
Press & Partnerships
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Email us at press@stojo.co. We’ll be in touch if we think it’d be a good fit.
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We love your enthusiasm! You can reach our team at partnerships@stojo.co. And definitely tag @stojo in any photos you share on social media. We'll keep an eye on our social channels and tag you if we re-post!
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Aw, thanks! Shoot us an email at partnerships@stojo.co—this could be the start of something magical.